Hume Travel Privacy Statement
Last updated: July 19, 2017
This HumeTravel.com Privacy Statement provides information on the privacy practices for Hume Travel’s Web site, www.HumeTravel.com. The HumeTravel.com Web site is intended for use by individuals that are over 18 years of age.
Information collected about you
HumeTravel.com collects identifiable information about you that you specifically and voluntarily provide. It includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register with HumeTravel.com in order to use selected travel planning tools, and some information is needed in order to process and fulfill travel requests, many areas of HumeTravel.com can be accessed without providing any information.
On all HumeTravel.com pages that collect information, we specifically describe what information is required in order to provide you with the product or service you have requested.
HumeTravel.com collects information when you:
- Become an HumeTravel.com member
- Complete a traveller profile
- Purchase travel
- Participate in a survey, contest, or sweepstakes
- Contact HumeTravel.com
- Member information
- HumeTravel.com collects your Member ID, password, and e-mail address when you register to become a member of our Web site
- Traveller Profile information
HumeTravel.com collects the full name and contact number for a traveller when a travel reservation is made. We may also collect information about each traveller’s preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options. This information is stored in the Profile area of a member’s HumeTravel.com account.When someone other than yourself is accompanying you on travel purchased through HumeTravel.com, we may collect information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing HumeTravel.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.
Travel purchase information
HumeTravel.com collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through HumeTravel.com.
Travel Arranger information
HumeTravel.com offers you the ability to authorize others to make and purchase travel arrangements on your behalf and allows you to become an authorized Travel Arranger for other HumeTravel.com members. If you elect to participate in this service, HumeTravel.com will collect the e-mail address of the person you are authorizing to make travel arrangements on your behalf or for whom you are requesting authorization to make travel arrangements.
Contests and sweepstakes information
Occasionally, HumeTravel.com may offer our members and site visitors an opportunity to participate in a contest or sweepstakes. Information collected by HumeTravel.com when you participate in a contest or sweepstakes may include your full name, e-mail address, and street address and certain preferences in travel travel products.
HumeTravel.com may offer our members and site visitors an opportunity to participate in surveys regarding their experience with our site. For our members, we may also send these surveys via e-mail. You are under no obligation to respond to any survey, and you may unsubscribe from receiving these e-mail surveys by following the unsubscribe instructions in any e-mail survey you receive. Information collected by HumeTravel.com when you participate in a survey may include your full name, e-mail address, and street address.
HumeTravel.com collects information such as your full name, Member ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to HumeTravel.com, or accessing your account.
HumeTravel.com has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout HumeTravel.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than HumeTravel.com. We encourage you to review our business partners’ privacy policies to further understand their procedures for collecting, using, and disclosing your information.
Other information we collect
Some information is collected automatically every time you visit HumeTravel.com (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.
When you access the My Trips or My Profile areas of the HumeTravel.com Web site, reserve or purchase travel, or use selected travel planning tools, HumeTravel.com may require you to sign in as a member, using your Member ID and password. Once you sign in as an HumeTravel.com member.
HumeTravel.com collects certain technical information from your computer each time you request a page during a visit to HumeTravel.com. This information is collected from your computer’s Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (e.g. Internet Explorer, Google Chrome), screen resolution, and referrer Web site.
Information from other sources
Only authorized Hume Travel personnel may update your profile to accurately reflect any new profile information included in communications received from you.
Use of your information
Information collected on HumeTravel.com may be used to:
- Register you as an HumeTravel.com member
- Plan and purchase travel
- Notify you of travel changes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
- Member registration information
Travel planning and purchase
Information collected when you complete your traveller profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.
Travel Alerts notification
In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, HumeTravel.com may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.
As a registered HumeTravel.com member, you may receive e-mails from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on HumeTravel.com and its marketing partners.
You may also receive postal mail notifications from us about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on HumeTravel.com and its marketing partners. E-mail or postal marketing notifications containing offers for our marketing partners will be sent by HumeTravel.com on our partners’ behalf.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to HumeTravel.com, or accessing your account.
Improving the quality of your visit to our site
We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and serve our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No information is collected unless you explicitly provide it.
This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the HumeTravel.com Web site, such as a flight origin or destination. No information is used to deliver targeted advertisements.
Sharing your information
HumeTravel.com does not sell or rent your information to anyone.
To provide and process the services you request, HumeTravel.com shares your information with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on HumeTravel.com. Our service providers need information about your traveller profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveller profile to hotel, airline, rental car and/or other travel suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although HumeTravel.com offers travel products from hotel, airline, rental car and other travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you review the information privacy practices of any travel suppliers whose products you purchase on HumeTravel.com. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.
HumeTravel.com will occasionally share aggregated information with our service providers. This information does not contain any information and is used to develop featured programs and content that will be of interest to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.
HumeTravel.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to HumeTravel.com.
Trusted business partners
In addition, we have partnered with various third-party Web sites to offer HumeTravel.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer HumeTravel.com provided travel services. We will not share any of your information with these trusted third-party companies, even if you register on HumeTravel.com through their Web sites.
HumeTravel.com may be required by law to disclose information you have provided in obtaining our travel products or services. HumeTravel.com may also disclose information against someone who poses a threat to HumeTravel.com’s interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for HumeTravel.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Other Web sites
There are several places throughout HumeTravel.com that may link you to other Web sites that do not operate under HumeTravel.com’s information privacy practices. When you click through to these Web sites, HumeTravel.com’s information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.
Control over and access to your information
HumeTravel.com believes that members and site visitors should have control over the collection and use of their information. You have access to your information in the following areas of HumeTravel.com:
You can close your HumeTravel.com account by contacting our offices. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your member profile.
Communications from HumeTravel.com
Members will receive communications from HumeTravel.com when they:
- Sign up to become an HumeTravel.com member
- Request an update or to close an account
- Purchase travel
- Elect to receive special promotional marketing communications
- Win a contest or sweepstakes
- Contact HumeTravel.com with questions/suggestions
- Are asked to complete a survey about their experience on our site
- Sign-up to become an HumeTravel.com member
Each time you purchase travel through HumeTravel.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, HumeTravel.com may contact you to inform you of these disruptions and help you make alternative travel arrangements.
Elect to receive special promotional marketing communications
As a registered HumeTravel.com member, you will occasionally receive e-mails notifying you of special promotions or other travel news, if you sign up for this service. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on HumeTravel.com. If you have purchased travel services, you may also receive a Trip Guide e-mail that provides information about your destination, such as weather conditions, current events, or items of interest.
You can opt out of your subscription to HumeTravel.com’s e-mail services at any time. You can unsubscribe to the special promotional e-mails at any time by following the unsubscribe link provided on the bottom of every promotional e-mail.
In addition, you will occasionally receive postal mail notifying you of special promotions or other travel news. You can unsubscribe from this postal mail service by either sending an e-mail with “unsubscribe from postal mail” in the subject line to firstname.lastname@example.org that includes your HumeTravel.com e-mail address and street address or by following the instructions on the postal mail piece you receive.
Contests and sweepstakes
You have the option of sending an e-mail to Hume Travel requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honour your wishes. Proof of identity is required.
Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to the HumeTravel.com Web site, or accessing your account, we will respond to you via e-mail or telephone.
To help us improve HumeTravel.com and serve you better, from time to time we may e-mail surveys to you to learn more about your experience with our site. You are under no obligation to respond to these surveys, and you may unsubscribe from receiving them by following the unsubscribe instructions in any e-mail survey you receive.
Protecting your information
We want our members and site visitors to feel confident about using HumeTravel.com to plan and purchase their travel, so we are committed to protecting the information we collect. HumeTravel.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, HumeTravel.com only stores the information you provide when registering to become an HumeTravel.com member, create a travel profile, purchase travel, or use selected travel tools.
Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to HumeTravel.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Changes to the HumeTravel.com Privacy Statement
This Privacy Statement was produced and posted on HumeTravel.com on December 24, 2003. HumeTravel.com reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how HumeTravel.com will use your information, HumeTravel.com will prominently post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.
If you have questions about our Privacy Statement, please e-mail us.
We want to make sure you have control over your online travel experience as a HumeTravel.com customer, from planning and purchasing your travel to protecting your personal information.
HumeTravel.com customer service travel agents are ready to help with your HumeTravel.com travel concerns. When you need help, use our support and feedback form. All e-mail receives a response within 24 hours. You may also call 1 (800) 663-9787 to speak to a representative personally. Agents will address any questions or concerns you may have about your HumeTravel.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about HumeTravel.com within 24 hours.
In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.
If you would like to terminate your membership, simply send an email to email@example.com, and we will promptly remove you from future mailing and other member offers.
www.hume-travel.com is a Web site and domain name with components created, owned and operated by ctms Travel Group. The Hume Travel logo is a trademark of Hume Travel, and is used under license. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
The material contained on www.hume-travel.com was contributed by Hume Travel, including component portions of the Web site, content, site design, text, graphics, and the selection and arrangement thereof are Copyright ©CTMS Travel Group. ALL RIGHTS RESERVED.
No material from hume-travel.com may be copied, reproduced, republished, posted, transmitted or distributed in any way. With the exception of Press Releases, you may print in hard copy portions of this Web site only for personal reference, or for the purpose of placing an order with Hume Travel. The use of any such material for any other reason, on any other Web site, or the modification, distribution or republication of this material without prior written permission from Hume Travel is strictly prohibited.
Disclaimer & Limitation of Liability
THIS WEB SITE AND THE MATERIALS HEREIN ARE PROVIDED ON AN “AS IS, WHERE IS” BASIS. CTMS TRAVEL GROUP MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS. CTMS TRAVEL GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING OR ATTEMPTING TO USE THE WEB SITE THE USER EXPRESSLY ACKNOWLEDGES THAT (i) THERE ARE NO WARRANTIES OR REPRESENTATIONS MADE REGARDING THE CONTENT OF THIS WEB SITE IN TERMS OF HOW CURRENT IT IS, ITS ACCURACY, OR ITS COMPLETENESS; AND (ii) AS A SERVICE TO USERS OF THE WEB SITE HUME TRAVEL INCLUDES LINKS TO OTHER WEB SITES AND THAT HUME TRAVEL HAS NO CONTROL OVER, AND MAKES NO REPRESENTATIONS OF ANY KIND REGARDING THE CONTENT OR APPROPRIATENESS OF CONTENT ON SUCH WEB SITES, AND THE USER HEREBY IRREVOCABLY WAIVES ANY CLAIM AGAINST HUME TRAVEL WITH RESPECT TO SUCH WEB SITES.
PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.
Except as specifically stated on this Web site, neither HUME TRAVEL, ctms Travel, nor any of its respective directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
How to Contact Us
If you have additional questions or concerns, please e-mail us at firstname.lastname@example.org. We read every customer e-mail and will respond as soon as possible. Alternately, feel free to call or write:
ctms Travel Group
1130 West Pender Street, Suite 510
Vancouver, B.C. Canada V6E 4A4
Toll Free: 1-800-663-9787